We will try our hardest to get an order out for you and brighten up your day. In order to maintain our service levels and our product quality high there are a few things to bear in mind when placing our order for our Same Day Delivery service.
All cupcake and cake orders can be placed either online, in person at one of our stores or over the phone on our dedicated customer service line (03) 9077 4542.
Our customer service hours are MON – SUN: 9:00am – 5:00pm
Yes, we deliver our cupcakes and cakes in and around Melbourne. During COVID-19 to help you support, those you love we are offering FREE delivery for all orders within our sweet zone and that are over $45.
Check if you're in our "Sweet Zone" by using our postcode checker at the top of the web page.
Yes, of course. When you place an order online, you can select which store location you wish to pick your order up from.
We ask for an approximate time of when we can expect you to come by, however, if you’re late - that’s OK. Just swing by before our store closes!
However, due to COVID-19 we are currently on DELIVERY ONLY.
The best way to store our cakes is to keep them in an airtight container (or wrap the box in cling wrap) and store them in room temperature (about 20c). When stored correctly, they can last up to 3-4 days but it goes without saying that our cakes are at their best, when consumed fresh on the day.
Please be mindful that in the cooler months, our house can drop well below 20 degrees overnight, which will cause the cakes to dry out. On the flip side, during the warmer months, if not keep in a cool spot the icing may melt in the heat. Don’t keep them in the fridge though or they will dry out.
We take food allergies very seriously. We have strict protocols to ensure cross contamination does not occur during every stage of our baking process as well as how we store the ingredients. However, we do bake in the same space. Therefore, we do ask those who have severe allergic reactions to avoid or take caution when consuming our baked goods.
When ordering, please ensure you inform us of any allergies or if you would like us to pack certain flavours separately. We are always happy to accommodate.
Through our contact form. Whether it be good or bad, we take all feedback on board and appreciate that you have taken the time to send us your thoughts. Please provide us with as much detail as you can and ensure you include photos where appropriate.