Refund policy
RETURN AND REFUND POLICY
If you're not completely satisfied with your order, please send an e-mail with an accompanying clear photo of the product to, service@cupcakecentral.com.au
Please be mindful that all our products are fragile and must be handled with care. We ask all our team members to ensure that when cakes are delivered or handed to customers, that they are done so in perfect condition. The condition of the cakes once in our customer's hands are the responsibility of the customer.
Full refunds including shipping cost will need to be given for any faulty/damaged products under Australian Consumer Laws
We must receive notice of a cancellation 2 business days before the required date, to be eligible for a refund. For cakes and custom orders (including, edible logo orders) we require 3 business days and for same day orders, within the hour unless it's already been dispatched.
If an order is requested to be cancelled within the above mentioned windows, we are happy to offer a full credit note to use within 12 months.
When a refund has been processed, it may take between 1-10 business days for the money to successfully process into your account.
PRIVACY POLICY
This Privacy Policy governs the manner in which Life is Sweet Ltd, ACN 650 523 112 ("we," "us," “Cupcake Central” or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of our website https://www.cupcakecentral.com.au/, mobile application, or any other online service provided by us (collectively referred to as the “Service").
We respect your privacy and are committed to the Australian Privacy Principles (APP) contained in the Piracy Act 1988 of the Commonwealth of Australia ( Privacy Act), and we reserve the right to change this policy at any given time. Updates of this policy will be published on our website. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. In any event, by continuing to use our website, following any changes, you will be deemed to have agreed to such changes.
Collection of Personal Information
We may collect personal information from you in various ways, including but not limited to when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey or fill out a form. The types of personal information we may collect include
- Contact information including email address, phone number, postal address, name;
- Payment information including credit card details, billing address;
- Demographic information such as your age, gender, location;
- Mobile device and server data such as your device ID, device type, geo-location information, computer and connection information, traffic to and from the website, page view behaviour, your ip address and web login information.
- Any other information you voluntarily provide to us (such as interests and preferences) through our website or other websites or accounts from which you permit us to collect information;
- Cookies, small text files that function as a record-keeper that helps your navigation of our site. These include session ID cookies and persistent cookies. Session ID cookies expire once you terminate your browser, and persistent cookies remain on your hard drive to
Use of Personal Information
We collect and use your personal information for the following purposes:
- To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently
- To personalise user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website to develop and improve our goods and services to you.
- To process payments: We may use the information you provide when placing an order to process payments and deliver the requested products or services.
- To send periodic emails: We may use your email address to send you information and updates pertaining to your order or to send you occasional news, updates, promotions, or related product/service information
- To send an sms: We may use your contact number to send you information and updates pertaining to your order or to send you occasional news, updates, promotions, or related product/service information.
- To administer contests, promotions, surveys, or other site features: We may use your information to administer these activities and contact you if necessary.
- To comply with legal obligations: We may disclose your personal information when required by law or to protect our rights, property, or safety.
Protection of Personal Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website. However, please keep in mind that a no method of transmission over the internet is 100% secure, as much as we endeavour to keep your data safe, we cannot guarantee its absolute security.
Why do we collect, use and disclose personal data?
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with third parties, including our business partners, trusted affiliates, and advertisers for the purposes of gaining a better understanding on consumer insights so that we may better understand our customer preferences and interests. We do not sell, trade, or rent your personal information to others.
Changes to this Privacy Policy
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your Acceptance of these Terms
By using our Service, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Service. Your continued use of the Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Opting out
You may opt-out at any time. Please click the unsubscribe link (where available). If you have any queries in regards to any further information, our policy and practices, or to correct any personal data with us, please contact us at with the details below.
Cupcake Central HQ
Phone: (03) 9077 4532
Head Office Address: 79 Sunshine Rd, West Footscray 3012
Email: service@cupcakecentral.com.au