All cupcake and cake orders can be placed either online, in person at one of our stores or over the phone on our dedicated customer service line (03) 9077 4542. Our customer service hours are MON – FRI: 9:00am – 5:00pm and SAT: 9:00am - 4:30pm
Yes, we deliver our cupcakes and cakes in and around Melbourne. Throughout COVID, to help you support those you love we are offering FREE delivery for all orders within our sweet zone and that are over $40. Check if you're in our "Sweet Zone" by using our postcode checker at the top of the web page.
We would love to one day be able to deliver our delicious treats all around Melbourne. We are working on it! To find out if we deliver to you, please click on "Location" in the Navigation bar and then "Cupcake Melbourne Delivery" and use our postcode checker. You can also use this link: https://cupcakecentral.com.au/pages/delivery-information
For our full terms and conditions, please visit: https://cupcakecentral.com.au/pages/delivery-information
Currently, we are on delivery only. Once lock down lifts, of course! When you place an order online, you can select pick up. We ask for an approximate time of when we can expect you to come by, however, if you’re late - that’s OK. Just swing by before our store closes!
We accept direct deposit, Visa and Master card.
The best way to store our cakes is to keep them in an airtight container (or wrap the box in cling wrap) and store them in room temperature (about 20c). When stored correctly, they can last up to 3-4 days but it goes without saying that our cakes are at their best, when consumed fresh on the day.

Please be mindful that in the cooler months, our house can drop well below 20 degrees overnight, which will cause the cakes to dry out. On the flip side, during the warmer months, if not keep in a cool spot the icing may melt in the heat. Don’t keep them in the fridge though or they will dry out.
As soon as you receive our cake, place it straight into the fridge. We recommend that you take it out of the fridge for the cake to adjust to room temperature, between 30 minutes to an 1 hour (depending on your environment) before you intend to enjoy it. Please keep it out of the sun or it will melt. If you have left over, the best way to store our cakes is to keep them in an airtight container (or wrap the box in cling wrap) and store them in the fridge and consume within 3-5 days.
Our Cookie Sandwiches are best kept in an airtight container and consumed with 5-7 days. If you really can't get through them, pop them in a freezer proof bag or container and into the freezer! Take them out and let them thaw out before you want to enjoy them.
As our flavours change every season, we ask that you request a copy of our ingredient list via our contact form. A copy of our ingredient list can also be found in store.
We take food allergies very seriously. We have strict protocols to ensure cross contamination does not occur during every stage of our baking process as well as how we store the ingredients. However, we do bake in the same space. Therefore, we do ask those who have severe allergic reactions to avoid or take caution when consuming our baked goods. When ordering, please ensure you inform us of any allergies or if you would like us to pack certain flavours separately. We are always happy to accommodate.
If you add an assorted gift box into your cart, you will receive an assortment of our delicious flavours. However, if you would like to customise your order and specify flavours, please add each individual flavour into your cart.
Through our contact form. Whether it be good or bad, we take all feedback on board and appreciate that you have taken the time to send us your thoughts. Please provide us with as much detail as you can and ensure you include photos where appropriate.
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