If you're not completely satisfied with your order, please send an e-mail with an accompanying clear photo of the product to, firstname.lastname@example.org.
Please be mindful that our cupcakes are fragile and must be handled with care. We ask all our team members to ensure that when cakes are delivered or handed to customers, that they are done so in perfect condition. The condition of the cakes once in our customer's hands are the responsibility of the customer.
Full refunds including shipping cost will need to be given for any faulty/damaged products under Australian Consumer Laws
An order must be cancelled 2 business days before the required date, to be eligible for a refund. For cakes and custom orders (including, edible logo orders) we require 3 business days and for same day orders, within the hour of when you placed your order.
If an order is requested to be cancelled within the above mentioned windows, we are happy to offer a full credit note to use within 12 months.
When a refund has been processed, it may take between 1-10 business days for the money to successfully process into your account.