Click & Collect is now available at no cost. Simply add your sweet treats and gifts to the cart and select any of our pick up locations listed below:
Click and Collect FAQs
How do I place a click and collect order?
During the checkout process select "Store Pickup" as an option. Thereon you will be able to select either our Highpoint Storefront or our West Footscray Dispatch Centre.
When can I collect my Click & Collect order?
You can pick up your order between 9am to 5pm Monday to Sunday at our Highpoint Store or anytime between 9am to 4pm Monday to Saturday at our West Footscray Location.
What do I need to bring to pick up my Click & Collect?
Please bring your order number and a hard copy or e copy of your confirmation email and kindly show to our staff.
Is every product available for Click & Collect?
Not all our products are available for pickup and are subject to availability. Please refer to our Terms of Service. If you are making a Same Day Click and Collect order and your products are not available, one of our staff will get in contact with you to arrange any alternative products.
What if I can't make it to my Click & Collect order?
If you are unable to make it to collect your order, please reach out to our customer service team at (03) 9077 4542 to let us know and we will try out best to arrange an alternative date. Please bear in mind that all our products are baked fresh and we can generally only hold you order for 24 hours. Cancellations are also not allowed on the day of your scheduled click and collect order.
Can someone collect my Click & Collect order?
For security reasons we always recommend that you pick up the order yourself. If however, you’re a bit of a pickle and find yourself unable to, please let our customer service team know at 03 9077 4542.
Do you do same day click & collect?
Yes, we do offer same day click & collect services for most of our giftboxes (excluding cakes) by 12PM Monday - Saturday. However please bear in mind that our products are subject to availability. If in the case they are not available, we will get in touch with you as soon as possible to arrange an alternative product.