How far in advance should I order corporate cupcakes?
We recommend placing your corporate cupcake order as early as possible, particularly if you require custom logo cupcakes, multiple delivery locations or are ordering for a large workplace event. While many standard orders can be arranged with as littler as 1 business day notice, booking early helps secure your preferred delivery date and gives our team more flexibility to accommodate special requests.
Can I change my order after it's been placed?
Yes, simply contact our team as soon as possible. If you need to change your delivery date, delivery address, quantities or artwork we will require 1 - 2 business days notice before the date of your order and you must receive confirmation from our team. We'll always do our best to accommodate changes before your order enters production.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Cancellation requests are assessed based on how much preparation has already taken place. Custom logo products and personalised orders may not be eligible for a full refund once production has commenced.
Can you cater for large corporate events and orders?
Absolutely. Since 2009, we've been helping business across Melbourne celebrate everything from small team wins to company wide milestones, trade shows, conferences, client appreciation gifts, product launches and awarness days. Whether you need 24 cupcakes or several thousand, our experienced team can manage large corporate catering orders with reliable delivery.
What payment options do you accept?
We accept Visa and Mastercard. Payment can be made over the phone, physically in store or via a paylink sent to your e-mail.
Can you organise reoccuring orders? (office birthdays, monthy deliveries)
Absolutely. Many businesses arrange recurring cupcake and cake deliveries for staff birthdays, monthly celebrations, client gifting, employee recognition and office events. Our team can help create a recurring schedule that suits your business.
How much notice do you need for custom logo cupcakes?
If your artwork is ready to go and you know what you need, we generally require just 1 business day notice for our custom logo corporate orders. For larger, more complicated orders such as, orders that require multi location deliveries or details that still require confirmation or approval then a few business days notice is required.
How much notice do you need for large corporate orders?
For large event catering, we recommend ordering as early as possible. Advance notice allows us to prepare our baking schedule accordingly and ensure your order is delivered exactly when you need it. For a standard order that has no customisation 1-2 business days notice is all that is required.
How much notice do you require for multiple location deliveries?
We recommend placing your Multi location order in as soon as possible as they can get quite involved. Generally, for a standard multi-location order of 10 - 20 locations we would require 2 - 3 business days notice for locations above 30+ we would require at least 3 - 5 business days providing all details have been finalised and address' provided are correct.
Where do you deliver to?
We provide free standard delivery for all orders throughout metropolitan Melbourne within our delivery zone. Please use our post code checker to see if you're in our sweet zone.
What if my delivery address is outside your normal delivery area?
If your delivery location falls outside our standard delivery zone, please contact our team. In many cases we're still able to help by arranging a custom delivery quote.
Can I specify a specific time for my delivery?
Please contact our customer service team and let us know the time of your event. We will always do our best to accommodate a priority delivery request.
Can you organise an order with multi-location deliveries?
Absolutely. Please contact our customer service team to help you organise a multi-location delivery.
What happens if no one was there to receive the order?
Because our cupcakes are freshly baked and perishable, it's important someone is available to accept the delivery. If nobody is present, our courier will follow the delivery instructions provided where possible. Additional delivery charges will apply if redelivery is required.
Can you help with last-minute corporate orders?
Absolutely. We always do our best to accomodate late minute orders. For a Same day delivery, order before 12:00pm For a Next day delivery, order before midnight
Can I collect my order?
Yes. When ordering you can select pick up from one of our locations in Highpoint Shopping Centre, Melbourne CBD on Little Bourke Street or West Footscray.
What time Can I pick up my order?
Collection times vary depending on your collection location. Please view our opening hours here
What can I print on a custom logo?
We can print any high-quality image onto our custom logos and really only limited by your imagination. You can print your company logo, a graphic illustration and even photo. Just be mindful that the image will be cropped into a circle.
What file format do you require for the images?
For the best print quality, we recommend supplying your artwork as a high-resolution PNG or JPEG. Please be mindful that images will be cropped into a circle.
Do you have Gluten Free Options?
Yes. We offer a delicious range of Gluten Free cupcakes, mini cupcakes and cakes. We are also proudly certified by Coeliac Australia, to ensure the safety of our Gluten Free customers.
Do you have Vegan Options?
Yes. Our vegan cupcakes are completely egg and dairy free while still being beautifully moist and delicious. They're a popular choice for workplace celebrations and corporate events.
Do you have Halal Options?
No, Many of our products are suitable for Halal diets however, we are not Halal certified. We use Vanilla extract in all our products except for our Vegan/Gluten Chocolate.
Do your cupcakes contain nuts?
Our Classic and Vegan range does not include nuts. However, or Gluten Free range does have flavours that include nuts such as Carrot and Lemon.
Let's Chat!
Whether it's cupcakes, catering or a special request, we'd love to hear from you.
partners in sweetness
From Melbourne events to statewide deliveries, we partner with Victoria's biggest names to create unforgettable moments.